The ReadiScore is a value ranging from 0 to 100+ (typically between 70 and 100), where a higher score correlates with lower risk and fatigue. It’s important to note that the ReadiScore is not a percentage.
There are three sources of ReadiScores:
Manual:
The ReadiScore is set to Manual if, within the last 7 days, at least one minute of sleep data was added manually. This applies even if the user has complete wearable sleep data or already has ReadiML. As long as there is one minute of manually added sleep, the ReadiScore source is Manual.Wearable Only:
If the conditions for Manual do not apply, the Wearable Only designation considers the three most recent major sleep sessions. If all these sessions were recorded by a wearable device, the user has a real ReadiScore, and the source is Wearable Only.ReadiML:
If neither Manual nor Wearable Only conditions are met, the classification defaults to ReadiML.
Troubleshooting Missing ReadiScores:
If you’re unable to see a user’s ReadiScore, consider the following possible reasons before contacting support:
To generate a real ReadiScore, the user must have at least three consecutive nights of sleep recorded. If this isn’t the case, it’s normal not to have a real ReadiScore—just wait a couple of days.
Consider where the ReadiScore is missing:
Missing on ReadiWatch, but visible on ReadiSupervise, ReadiOne, and the web app?
This is likely a syncing issue. Please refer to our sync troubleshooting article.Missing on ReadiOne or ReadiSupervise but visible on the web app?
This could be a connection issue. It may be related to your internet connection, or your phone might need a refresh. Try logging out and back in, or uninstalling and reinstalling the app.Missing across all platforms (ReadiWatch, ReadiOne, ReadiSupervise, and the web app)?
Check if there’s enough sleep data to calculate the ReadiScore.
If you’ve gone through these steps and still believe there’s an issue, please contact support. Provide detailed information about what you’ve checked, and include any relevant proof, such as images or videos. Be sure to submit a support ticket to provide logs for further investigation.