When a device isn't syncing as expected, the first step is to check the sync history. This feature within our product provides detailed information about when a device last synced, helping you quickly determine if a syncing issue exists.

You can also use ReadiOne or ReadiSync to verify the last sync. These tools allow you to search for recent sync activities, ensuring that everything is functioning properly.

If the sync history or apps show that a sync has occurred recently, then there is no syncing issue. You can confidently move on from syncing concerns and explore other potential issues:

However, if after checking the sync history and using ReadiOne or ReadiSync, you find that there’s no recorded sync, then a syncing issue is confirmed.

To resolve this, follow the appropriate troubleshooting steps based on your specific device and product:

Within these 2 articles, just select the app you want to troubleshoot.

If none of the troubleshooting steps resolve the issue, you can contact our support team for further assistance. It's important to note that we will need the app logs to investigate this issue further. When you contact support through the app, the logs will be automatically sent to us. However, if you already have the logs (or you received the logs), please send them along with a description of the steps you’ve tried to resolve the issue. For more details, please refer to our article on how to contact support: