Contacting our support team
There are mainly 3 ways to contact support:
Emailing help@fatiguescience.com
Calling our support line 1 (604) 408-0085
Sending a Support Request through one of our apps.
This last one is very important as it gives us more information from your case such as your name, location, email, description of your issue, phone/tablet model, OS version, and application version with a copy of your internal app logs that we can use to further investigate any issues.
ReadiOne
To request support through our ReadiOne app you can follow these steps:
Tap the
gearicon on the upper right corner.Tap
HelpTap
Contact SupportSelect the issue you are experiencing. If your issue is not on the list please select
OtherPlease describe the issue you are experiencing and include as much information as you can.
Tap
SendSuccess! We will get your case and will answer you as soon as possible.
Watch a tutorial: ReadiOne support ticket video tutorial.mp4
ReadiSupervise
To request support through our ReadiSupervise app you can follow these steps:
Tap the
gearicon on the upper right corner.Tap
HelpTap
Contact SupportSelect the issue you are experiencing. If your issue is not on the list please select
OtherPlease describe the issue you are experiencing. Include as much information as you can.
Tap
SendSuccess! We will get your case and will answer you as soon as possible.
Watch a tutorial: ReadiSupervise support ticket video tutorial.mp4
ReadiSync
To request support through our ReadiSync app you can follow these steps:
Tap the
gearicon on the upper right corner.Tap
HelpTap
Contact SupportSelect the issue you are experiencing. If your issue is not on the list please select
OtherPlease describe the issue you are experiencing. Include as much information as you can.
Tap
SendSuccess! We will get your case and will answer you as soon as possible.
Watch a tutorial: ReadiSync support ticket video tutorial.mp4
Note: After submitting your ticket you will get an email confirmation that we have received your request. You don't need to reply to it.
Questions?
Send us an email: help@fatiguescience.com
Support hours, contact numbers, and knowledge base: https://www.fatiguescience.com/help