When a device does not pair through Bluetooth, first review the ReadiBand History. This section displays the device’s current status and previous pairings.

In the web application, the history may include the following information:

You can also check the pairing status in ReadiOne, ReadiSupervise, or ReadiSync to confirm whether the device was recently paired.

If any of the mobile applications or the web application shows that the watch is linked, you can rule out a pairing issue and investigate other possible causes, such as:

However, if no device is currently shown as paired and the Paired to field displays a specific date, the device has been unpaired. If it cannot be paired again, continue with the troubleshooting process.

The following articles provide detailed steps for troubleshooting pairing issues:

If the issue continues, submit a Support request from the same application in which you are trying to pair the watch: ReadiOne, ReadiSync, or ReadiSupervise.

To do this, go to Settings > Help and create a Support request. This step is important because it automatically sends the application logs needed to identify possible errors during the pairing process.

Also include a description of the issue and the steps you have already completed. For more information, refer to the following article: