Regularly checking the condition of your ReadiWatch is crucial for detecting any potential issues that could affect data capture. Here’s what to look for:
Check for Physical Damage:
Make sure the device does not show any signs of:
Water damage or damage caused by impacts or falls.
Significant cracks or scratches.
Damage to the screen, casing, or side button.
Check Battery:
Verify that the device charges properly.
Try different cables to discard a battery issue.
Ensure it turns on and off normally.
Note: Keep the magnets on different charging cables from touching each other, as this could cause a short circuit and damage the cables or the USB port.
Check the Strap:
Make sure the strap is in good condition and allows the watch to fit securely on the wrist. A loose strap may prevent proper contact between the sensors and the skin.
Note: Significant damage to the device may cause sensor issues or inaccurate readings. It is important to educate users on how to properly care for their ReadiWatch to maintain its performance.
Check Sensors:
Make sure the sensors located on the back of the watch are:
Clean and dry.
Free from scratches or broken parts.
Free from stains, residue, or signs of moisture.
If you need to confirm that the sensors are functioning correctly, follow the instructions in the article below:
Complete all tests and collect the evidence requested in the article.
Evaluate the Results
If the sensors are functioning correctly, continue with the troubleshooting article related to the reported issue.
If any sensor does not respond or displays incorrect values, contact Support and submit the evidence requested in the debug article. Also include the device serial number and a description of the tests performed.