Warning: Do not unpair a ReadiBand through the ReadiSync application. Unpairing a ReadiBand prior to syncing the device will discard all data stored on the device. This action is irreversible.
Note: The Settings menus for Android devices may vary depending on the manufacturer. If you experience any issues locating settings in ReadiOne, or on your phone's settings, please consult the phone manufacturer's website for further assistance.
Precheck
Confirm the ReadiBand charges.
Confirm the ReadiBand powers on.
Configure
Ensure the following is complete or enabled:
You have a strong and stable Internet connection using Wi-Fi or mobile/cellular data.
Bluetooth on your tablet is enabled.
Location services are enabled.
On your phone or tablet, go to
Settings > Location and enable location services.
The ReadiSync application has location permissions enabled.
On your phone or tablet, go to
Settings > Location > Application permissions (or Settings > Privacy > Permissions > Location).Search for ReadiSync, select Allow only while using the application, or Always allow location services.
Troubleshooting
Open ReadiSync and sign out.
Press
Settings > SIGN OUT
Power off your tablet, then power it back on.
Open ReadiSync, sign in and attempt to pair or sync.
Submit a support request through ReadiSync. Go to
Settings > Contact Support. *
If the above steps fail, try the following:
Reset your tablet's Bluetooth settings. **
In general, the steps are to go to
Settings > System/Advanced > Reset > Reset Network/Bluetooth/Wi-Fi settings. Consult your phone manufacturer for assistance, if needed.
Uninstall the ReadiSync application.
Reconnect to the Internet and install ReadiSync again.
Open ReadiSync, sign in and attempt to pair or sync.
Submit a support request through ReadiSync. Go to
Settings > Contact Support. *
* Submitting a support request through the ReadiSync app will automatically attach a copy of the application’s logs for our team to analyze. Please include your ReadiBands’ serial numbers.
** This will reset all Bluetooth connections, Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you have used before.
Additional advice
Update your tablet’s software.
Most mobile devices install updates automatically but it is best to confirm you have the latest operating system and install any missing updates. Consult your device manufacturer for assistance, if needed.
Ensure your ReadiBand is updated with the latest firmware update available.
If you are using Wi-Fi, try using mobile/cellular data. If you are using mobile/cellular data, try using Wi-Fi.
Confirm other Bluetooth devices work with your tablet. For example, wireless headphones.
Retry all the information within this document with another tablet.
If you use more than one tablet to sync, make sure the other device is not nearby. If the device is nearby, turn off Bluetooth on it.
Your tablet does not have Battery/Power Saving mode on, which may affect connectivity features. Consult your phone manufacturer for assistance, if needed.
The ReadiSync application is not set to be Battery Optimized by your phone or tablet. Consult your phone manufacturer for assistance, if needed.
Questions?
Send us an email: help@fatiguescience.com
Support hours, contact numbers, and knowledge base: https://www.fatiguescience.com/help