Warning: Do not unpair a ReadiBand through the ReadiSync application. Unpairing a ReadiBand prior to syncing the device will discard all data stored on the device. This action is irreversible.
Note: The Settings menus for Apple devices may vary depending on the manufacturer. If you experience any issues locating settings in ReadiOne, or on your phone's settings, please consult the phone manufacturer's website for further assistance.
Precheck
Confirm the ReadiBand charges.
Confirm the ReadiBand powers on.
Configure
Ensure the following is complete or enabled:
You have a strong and stable Internet connection using Wi-Fi or mobile/cellular data.
Bluetooth on your iPad is enabled.
Allow ReadiSync to access Bluetooth.
Tap Settings on the Home Screen (or in the App Library). Navigate down and tap on the ReadiSync application. Set the Bluetooth toggle on.
Troubleshooting
Open ReadiSync and sign out.
Press
Settings > SIGN OUT
Power off your tablet, then power it back on.
Open ReadiSync, sign in and attempt to pair or sync.
Submit a support request through ReadiSync. Go to
Settings > Contact Support. *
If the above steps fail, try the following:
Reset your tablet's Bluetooth settings. **
Go to
Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings.
Uninstall the ReadiSync application.
Reconnect to the Internet and install ReadiSync again.
Open ReadiSync, sign in and attempt to pair or sync.
Submit a support request through ReadiSync. Go to
Settings > Contact Support. *
* Submitting a support request through the ReadiSync app will automatically attach a copy of the application’s logs for our team to analyze. Please include your ReadiBands’ serial numbers.
** This will reset all Bluetooth connections, Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you have used before.
Additional advice
Update your iPad to the latest version of iOS. Go to
Settings > General, then tap Software Update.Ensure your ReadiBand is updated with the latest firmware update available.
If you are using Wi-Fi, try using mobile/cellular data. If you are using mobile/cellular data, try using Wi-Fi.
Confirm other Bluetooth devices work with your iPad. For example, wireless headphones.
Retry all the information within this document with another mobile device.
If you use more than one phone or tablet to sync, make sure the other device is not nearby. If the device is nearby, turn off Bluetooth on it.
Your iPad does not have Low Power Mode on, which may affect connectivity features.
Questions?
Send us an email: help@fatiguescience.com
Support hours, contact numbers, and knowledge base: https://www.fatiguescience.com/help