Warning: Do not unpair your ReadiWatch through the ReadiSync application or Factory Reset your ReadiWatch to troubleshoot syncing issues. Performing either of these actions prior to syncing your ReadiWatch will discard all data stored on the device. This action is irreversible.
Note: The Settings menus for Android devices may vary depending on the manufacturer. If you experience any issues locating settings in ReadiOne, or on your phone's settings, please consult the phone manufacturer's website for further assistance.
Precheck
Confirm the ReadiWatch charges.
Confirm the ReadiWatch powers on.
Configure
Ensure the following is complete or enabled:
You have a strong and stable Internet connection using Wi-Fi or mobile/cellular data.
Bluetooth on your phone or tablet is enabled.
Location services are enabled.
On your phone or tablet, go to
Settings > Location > Enable location services.
The ReadiSync application has location permissions enabled.
On your phone or tablet, go to
Settings > Location > Application permissions (or Settings > Privacy > Permissions > Location).Search for ReadiSync, select
Allow only while using the application, orAlways allow location services.
Airplane mode is disabled on your ReadiWatch.
From the home screen swipe left, swipe up, tap on
Settings, and set Airplane Mode to off.
Troubleshooting
Open ReadiSync and sign out of your Readi account.
Press
Settings > SIGN OUT
Power off your tablet, then power it back on.
Power off your ReadiWatch, then power it back on.
Press and hold the syde button, then tap
Shut Down. Hold button to turn back on.
Open ReadiSync, sign in, and attempt to pair or sync.
Submit a support request through ReadiSync. Go to
Settings > Contact Support. *
If the above steps fail, try the following:
Reset your tablet's Bluetooth settings. **
In general, the steps are to go to
Settings > System/Advanced > Reset > Reset Network/Bluetooth/Wi-Fi settings. Consult your phone manufacturer for assistance, if needed.
Uninstall the ReadiSync application.
Reconnect to the Internet and install ReadiSync again.
Open ReadiSync, sign in, and attempt to pair or sync.
Submit a support request through ReadiSync. Go to
Settings > Contact Support. *
* Submitting a support request through the ReadiSync app will automatically attach a copy of the application’s logs for our team to analyze. Please include your ReadiWatch’s serial number.
** This will reset all Bluetooth connections, Wi-Fi networks and passwords, cellular networks, VPN, and APN settings that you have used before.
Additional advice
Update your tablet’s software to the latest available software version.
Most mobile devices install updates automatically but it is best to confirm you have the latest operating system and install any missing updates. Consult your phone manufacturer for assistance, if needed.
Ensure your ReadiWatch is updated with the latest firmware update available.
If you are using Wi-Fi, try using mobile/cellular data. If you are using mobile/cellular data, try using Wi-Fi.
Confirm other Bluetooth devices work with your phone or tablet. For example, wireless headphones.
Retry all the information within this document with another mobile device.
If you use more than one tablet to sync, make sure the other device is not nearby. If the device is nearby, ensure Bluetooth is temporarily disabled.
Your tablet does not have Battery/Power Saving mode on, which may affect connectivity features. Consult your phone manufacturer for assistance, if needed.
The ReadiSync application is not set to be battery-optimized by your phone or tablet. Consult your phone manufacturer for assistance, if needed.
Questions?
Send us an email: help@fatiguescience.com
Support hours, contact numbers, and knowledge base: https://www.fatiguescience.com/help