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ReadiWatch ReadiSync Pairing and Syncing for iPad
ReadiWatch ReadiSync Pairing and Syncing for iPad

Here there will be some troubleshooting steps to try to solve any pairing/syncing issues.

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Written by Francisco Segovia
Updated over 9 months ago

Warning: Do not unpair your ReadiWatch through the ReadiSync application or Factory Reset your ReadiWatch to troubleshoot syncing issues. Performing either of these actions prior to syncing your ReadiWatch will discard all data stored on the device. This action is irreversible.

Note: The Settings menus for Apple devices may vary depending on the manufacturer. If you experience any issues locating settings in ReadiOne, or on your phone's settings, please consult the phone manufacturer's website for further assistance.

Precheck

  • Confirm the ReadiWatch charges.

  • Confirm the ReadiWatch powers on.

Configure

Ensure the following is complete or enabled:

  • You have a strong and stable Internet connection using Wi-Fi or mobile/cellular data.

  • Bluetooth on your iPad is enabled.

  • Allow ReadiSync to access Bluetooth.

    • Tap Settings on the Home Screen (or in the App Library). Navigate down and tap on the ReadiSync application. Set the Bluetooth toggle on.

  • Airplane mode is disabled on your ReadiWatch.

    • From the home screen swipe left, swipe up, tap on Settings, and set Airplane Mode off.

Troubleshooting

  1. Open ReadiSync and sign out.

    1. Press Settings > SIGN OUT

  2. Power off your tablet, then power it back on.

  3. Power off your ReadiWatch, then power it back on.

    1. Press and hold the syde button, then tap Shut Down. Hold button to turn back on.

  4. Open ReadiSync, sign in and attempt to pair or sync.

  5. Submit a support request through ReadiSync. Go to Settings > Contact Support. *

If the above steps fail, try the following:

  1. Reset your tablet's Bluetooth settings. **

    1. Go to Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings.

  2. Uninstall the ReadiSync application.

  3. Reconnect to the Internet and install ReadiSync again.

  4. Open ReadiSync, sign in and attempt to pair or sync.

  5. Submit a support request through ReadiSync. Go to Settings > Contact Support. *

* Submitting a support request through the ReadiSync app will automatically attach a copy of the application’s logs for our team to analyze. Please include your ReadiWatche’s serial numbers.

** This will reset all Bluetooth connections, Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you have used before.

Additional advice

  • Update tablet software.

    • Most mobile devices install updates automatically but it is best to confirm you have the latest operating system and install any missing updates. Consult your phone manufacturer for assistance, if needed.

  • Ensure your ReadiWatch is updated with the latest firmware update available.

  • Confirm other Bluetooth devices work with your tablet. For example, wireless headphones.

  • Retry all the information within this document with another tablet if possible.

  • If you use more than one tablet to sync, make sure the other device is not nearby. If the device is nearby, turn off Bluetooth on it.

  • Your tablet does not have Battery/Power Saving mode on, which may affect connectivity features. Consult your phone manufacturer for assistance, if needed.

  • The ReadiSync application is not set to be Battery Optimized by your tablet. Consult your phone manufacturer for assistance, if needed.

Questions?

Send us an email: help@fatiguescience.com

Support hours, contact numbers, and knowledge base: https://www.fatiguescience.com/help

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