Warning: Do not unpair the ReadiWatch through ReadiSync or perform a factory reset to resolve a synchronization issue. These actions will permanently delete any data stored on the watch that has not yet been synchronized.
Note: Menu names and locations may vary depending on the iPadOS version. If you cannot find an option in ReadiSync or the iPad settings, visit the Apple Support website.
1. Check the ReadiWatch
Confirm that:
The watch has sufficient battery power.
The watch turns on and responds normally.
The watch is near the tablet.
Airplane Mode is disabled on the ReadiWatch.
From the Home screen, swipe left, swipe up, tap Settings, and turn off Airplane Mode.
2. Check the Connection and ReadiSync Permissions
Confirm that the following are available or enabled
A strong and stable internet connection through Wi-Fi or mobile/cellular data.
Bluetooth on your iPad is enabled.
ReadiSync access to:
Bluetooth: Go to Settings > Privacy & Security > Bluetooth and enable ReadiSync.
Location: Go to Settings > Privacy & Security > Location Services > ReadiSync and select While Using the App.
Notifications: Go to Settings > Notifications > ReadiSync and enable Allow Notifications.
3. Restart and Try Again
Open ReadiSync and sign out.
Press
Settings > SIGN OUT
Power off your tablet, then power it back on.
Power off your ReadiWatch, then power it back on.
Press and hold the side button, then tap
Shut Down. Hold the button to turn it back on.
Open ReadiSync, sign in and attempt to pair or sync.
Submit a support request through ReadiSync. Go to
Settings > Contact Support.
4. If the Previous Steps Were Unsuccessful, Try the Following:
Reset your tablet's Bluetooth settings.
Go to
Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings.
Uninstall the ReadiSync application.
Reconnect to the Internet and install ReadiSync again.
Open ReadiSync, sign in and attempt to pair or sync.
Submit a support request through ReadiSync. Go to
Settings > Contact Support.
This will reset all previously used Bluetooth connections, Wi-Fi networks and passwords, cellular settings, and VPN and APN settings.
5. Send Logs to Support
If the issue continues, submit a Support request through ReadiSync before uninstalling the application:
Settings > Help > Contact Support
When you submit the request through ReadiSync, the application logs will be attached automatically. These logs help identify possible issues related to permissions, Bluetooth, or synchronization.
Include:
The ReadiWatch serial number.
A description of the issue.
The error message, if one appears.
The steps you have already completed.
Additional Tips
If the issue continues, review the following:
Update the iPad: Confirm that the latest version of iPadOS and all available updates are installed.
Update the ReadiWatch: Confirm that the watch has the latest firmware version installed.
Switch connections: If you are using Wi-Fi, try cellular data. If you are using cellular data, try Wi-Fi.
Test Bluetooth: Confirm that the iPad can connect to another Bluetooth device, such as wireless headphones.
Avoid simultaneous connections: If you use more than one tablet for synchronization, move the other devices away or temporarily disable their Bluetooth.
Turn off Low Power Mode: This mode may limit Bluetooth and ReadiSync’s background activity.
Try another tablet: If possible, install ReadiSync on another compatible device and try pairing or synchronizing again.
Questions?
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