Only one Readiband can be paired to a user at a time. So if a Readiband is lost or damaged, or is being given to a new person, it'll have to be unpaired.

Where can I unpair Readibands?

  • Sync app
  • Web app
  • Readiband app (unpaired by user)

       

Unpairing Readibands in the Sync app

1. Launch the Sync app

If you received an iPad in your shipment, the Sync app will already be downloaded. Tap to launch.

Sign in using the same credentials as app.fatiguescience.com

If you're using your own iPad:

First, find out if your iPad can run the Sync app. If it's compatible, follow the steps below.

  1. Tap Settings > iTunes & App Stores and log in with an Apple ID.
  2. Go to Settings > General then set Auto-Lock to Never, Restrictions to Off and disable the Lock/Unlock.
  3. Go to Settings > General > Date & Time to ensure the Time Zone is configured correctly and Set Automatically is enabled.
  4. Disable Touch ID & Passcode by going to Settings > Touch ID & Passcode.If you don’t already have an Apple ID, visit support.apple.com/apple-id
  5. Access the App Store and search for Fatigue Science Sync app.
  6. Tap the app, and tap Get, then tap Install.
  7. If prompted, enter your Apple ID password then wait for the app to install on your iPad.

 
 

2. Tap Actions next to a user's name, then tap Unpair

Unpairing Readibands in the Web app

Unpairing with the Sync app is best because all sleep data on the device is first captured by our system before the band is unpaired.

However, it's possible to unpair a Readiband from a user account in the web app, but any data on the device that's not been synced via Bluetooth will be lost. For example, if the Readiband last synced to the user's phone two days ago, and is unpaired using the Web app today, the two days of new data will be lost.
 

1. Sign in to your account at app.fatiguescience.com

If you received an iPad in your shipment, the Sync app will already be downloaded. Tap to launch.
 

2. Sign in to your account at app.fatiguescience.com

Click Manage Companies on the menu below your name.

2. Click on the company name containing the user

3. Click the location name containing the user

4. When you've found the user you want to unpair band for, click View History for the user

5. On the Readiband History tab, click 'Unpair' button to unpair the Readiband

 

6. Confirm Unpair action

Unpairing Readibands in the Readiband app

Any user can unpair their Readiband through the Readiband app. 

Just tap the band icon in the upper right corner, then 'unpair band', and follow the prompts. 


Looking to pair this band with another user?
Here's how you do it

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