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ReadiBand ReadiOne Pairing and Syncing for iPhone
ReadiBand ReadiOne Pairing and Syncing for iPhone

Here there will be some troubleshooting steps to try to solve any pairing/syncing issues.

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Written by Francisco Segovia
Updated over 5 months ago

Warning: Do not unpair your ReadiBand through the ReadiOne application. Unpairing your ReadiBand prior to syncing your device will discard all data stored on the device. This action is irreversible.

Note: The Settings menus for Android devices may vary depending on the manufacturer. If you experience any issues locating settings in ReadiOne, or on your phone's settings, please consult the phone manufacturer's website for further assistance.

Precheck

  • Confirm the ReadiBand charges.

  • Confirm the ReadiBand powers on after swiping on the screen.

  • Confirm the ReadiBand is detected while scanning for new Bluetooth devices.

    • This step will only work with the help of an Android mobile device or a Windows PC. Skip this step if you do not have either available to you.

    • Go to Settings > Bluetooth > Pair/Add new device. Allow your device to scan for a couple of seconds. Confirm one of the available devices is FSRB5A. Perform this step while isolated from other ReadiBand devices to prevent accidental detection of other functional ReadiBand devices.

Configure

Ensure the following is complete or enabled:

  • You have a strong and stable Internet connection using Wi-Fi or mobile/cellular data.

  • Bluetooth on your iPhone is enabled.

  • Allow ReadiOne to access Bluetooth.

    • Tap Settings on the Home Screen (or in the App Library). Navigate down and tap on the ReadiOne application. Set the Bluetooth toggle on.

Troubleshooting

  1. Open ReadiOne and sign out.

    1. Presione Settings > SIGN OUT

  2. Power off your iPhone, then power it back on.

  3. Open ReadiOne, sign in, and attempt to pair or sync.

  4. Submit a support request through ReadiOne. Go to Help > Contact Support. *

If the above steps fail, try the following:

  1. Reset your iPhone's Bluetooth settings. **

    1. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

  2. Uninstall the ReadiOne application.

  3. Reconnect to the Internet and install ReadiOne again.

  4. Open ReadiOne, sign in, and attempt to pair or sync.

  5. Submit a support request through ReadiOne. Go to Help > Contact Support. *

* Submitting a support request through the ReadiOne app will automatically attach a copy of the application’s logs for our team to analyze. Please include your ReadiBand’s serial number.

** This will reset all Bluetooth connections, Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you have used before.

Additional advice

  • Update your iPhone to the latest version of iOS. Go to Settings > General, then tap Software Update.

  • Ensure your ReadiBand is updated with the latest firmware update available.

  • If you are using Wi-Fi, try using mobile/cellular data. If you are using mobile/cellular data, try using Wi-Fi.

  • Confirm other Bluetooth devices work with your iPhone. For example, wireless headphones.

  • Retry all the information within this document with another mobile device.

  • If you use more than one phone or tablet to sync, make sure the other device is not nearby. If the device is nearby, turn off Bluetooth on it.

  • Your iPhone does not have Low Power Mode on, which may affect connectivity features.

Questions?

Send us an email: help@fatiguescience.com

Support hours, contact numbers, and knowledge base: https://www.fatiguescience.com/help

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