Warning: Do not unpair your ReadiBand through the ReadiOne application. Unpairing your ReadiBand prior to syncing your device will discard all data stored on the device. This action is irreversible.
Note: The Settings menus for Android devices may vary depending on the manufacturer. If you experience any issues locating settings in ReadiOne, or on your phone's settings, please consult the phone manufacturer's website for further assistance.
Precheck
Confirm the ReadiBand charges.
Confirm the ReadiBand powers on after swiping on the screen.
Confirm the ReadiBand is detected while scanning for new Bluetooth devices.
On your phone or tablet, go to
Settings > Bluetooth > Pair/Add new device. Allow your device to scan for a couple of seconds. Confirm one of the available devices isFSRB5A. Perform this step while isolated from other ReadiBand devices to prevent accidental detection of other functional ReadiBand devices.
Configure
Ensure the following is complete or enabled:
You have a strong and stable Internet connection using Wi-Fi or mobile/cellular data.
Bluetooth on your phone or tablet is enabled.
Location services are enabled.
On your phone or tablet, go to
Settings > Location and enable location services.
The ReadiOne application has location permissions enabled.
On your phone or tablet, go to
Settings > Location > Application permissions (or Settings > Privacy > Permissions > Location).Search for ReadiOne, select
Allow only while using the application, orAlways allow location services.
Troubleshooting
Open ReadiOne and sign out of your Readi account.
Presione
Settings > SIGN OUT
Power off your phone or tablet, then power it back on.
Open ReadiOne, sign in, and attempt to pair or sync.
Submit a support request through ReadiOne. Go to
More > Help > Contact Support. *
If the above steps fail, try the following:
Reset your phone or tablet Bluetooth settings. **
In general, the steps are to go to
Settings > System/Advanced > Reset > Reset Network/Bluetooth/Wi-Fi settings.
Uninstall the ReadiOne application.
Reconnect to the Internet and install ReadiOne again.
Open ReadiOne, sign in, and attempt to pair or sync.
Submit a support request through ReadiOne. Go to
More > Help > Contact Support. *
* Submitting a support request through the ReadiOne app will automatically attach a copy of the application’s logs for our team to analyze. Please include your ReadiBand’s serial number located at the bottom of the ReadiBand.
** This will reset all Bluetooth connections, Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you have used before.
Additional advice
Update your phone or tablet to the latest available software version.
Most mobile devices install updates automatically but it is best to confirm you have the latest operating system and install any missing updates. Consult your phone manufacturer for assistance, if needed.
Ensure your ReadiBand is updated with the latest firmware update available.
If you are using Wi-Fi, try using mobile/cellular data. If you are using mobile/cellular data, try using Wi-Fi.
Confirm you can connect other Bluetooth devices to your phone or tablet (e.g., wireless headphones, fitness trackers, etc).
Retry all the information within this document on another mobile device if available.
If you use more than one phone or tablet to sync, make sure the other device is not nearby. If the device is nearby, turn off the Bluetooth settings.
Your phone or tablet does not have Battery/Power Saving mode on, which may affect connectivity features. Consult your phone manufacturer for assistance, if needed.
Ensure the ReadiOne application does not have any battery-optimization settings enabled in your phone settings menu (availability of these features is subject to the phone's manufacturer).
Questions?
Send us an email: help@fatiguescience.com
Support hours, contact numbers, and knowledge base: https://www.fatiguescience.com/help