Warning: Do not unpair the ReadiWatch through ReadiOne or perform a factory reset to resolve a synchronization issue. These actions will permanently delete any data stored on the watch that has not yet been synchronized.
Note: Menu names and locations may vary depending on the iOS version. If you cannot find an option in ReadiOne or the iPhone settings, visit the Apple Support website.
1. Check the ReadiWatch
Confirm that:
The watch has sufficient battery power.
The watch turns on and responds normally.
The watch is near the iPhone.
Airplane Mode is disabled on the ReadiWatch.
From the Home screen, swipe left, swipe up, select
Settingsand turn off Airplane Mode.
2. Check the Connection and ReadiOne Permissions
Confirm that the iPhone:
Has a stable internet connection through Wi-Fi or cellular data.
Has Bluetooth enabled.
Allows ReadiOne to access:
Bluetooth: Go to
Settings > Privacy & Security > Bluetooth and enable ReadiOne.Location: Go to
Settings > Privacy & Security > Location Services > ReadiOneand select While Using the App.Notifications: Go to
Settings > Notifications > ReadiOneand enable Allow Notifications.
Important: Notifications must remain enabled. When sleep data has finished processing and the scores are ready, the system sends a notification that prompts ReadiSync to refresh and retrieve them. If notifications are disabled, the application will still refresh periodically, but the scores may take longer to appear.
3. Restart and Try Again
Open ReadiOne and log out.
Select
Settings > LOG OUT.
Turn off the iPhone, then turn it back on.
Turn off the ReadiWatch, then turn it back on.
Press and hold the side button, then select
Power Off. To turn it back on, press and hold the side button again.
Open ReadiOne and log in.
Try to pair or synchronize the watch again.
4. If the Previous Steps Were Unsuccessful, Try the Following
Reset the network settings on the iPhone.
Go to
Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
Important: This will reset all previously used Bluetooth connections, Wi-Fi networks and passwords, cellular settings, and VPN and APN settings.
Uninstall the ReadiOne application.
Connect to the internet and reinstall ReadiOne.
Open ReadiOne, log in, and try to pair or synchronize the watch again.
5. Send Logs to Support
If the issue continues, submit a Support request through ReadiOne before uninstalling the application:
Settings > Help > Contact Support
When you submit the request through ReadiOne, the application logs will be attached automatically. These logs help identify possible issues related to permissions, Bluetooth, or synchronization.
Include:
The ReadiWatch serial number.
A description of the issue.
The error message, if one appears.
The steps you have already completed.
Additional advice
If the issue continues, review the following:
Update your iPhone to the latest version of iOS. Go to
Settings > General, then tap Software Update.Ensure your ReadiWatch is updated with the latest firmware update available.
If you are using Wi-Fi, try using mobile/cellular data. If you are using mobile/cellular data, try using Wi-Fi.
Confirm other Bluetooth devices work with your iPhone. For example, wireless headphones.
Retry all the information within this document with another mobile device.
If you use more than one phone or tablet to sync, make sure the other device is not nearby. If the device is nearby, turn off Bluetooth on it.
Your iPhone does not have Low Power Mode on, which may affect connectivity features.
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