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ReadiWatch ReadiOne Pairing and Syncing for Android
ReadiWatch ReadiOne Pairing and Syncing for Android

Here there will be some troubleshooting steps to try to solve any pairing/syncing issues.

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Written by Francisco Segovia
Updated over a week ago

Warning: Do not unpair your ReadiWatch through the ReadiOne application or Factory Reset your ReadiWatch to troubleshoot syncing issues. Performing either of these actions prior to syncing your ReadiWatch will discard all data stored on the device. Factory resetting your ReadiWatch to troubleshoot pairing issues is recommended. This action is irreversible.

Precheck

  • Confirm the ReadiWatch charges.

  • Confirm the ReadiWatch powers on.

  • Confirm the ReadiWatch is detected while scanning for new Bluetooth devices.

    • On your phone or tablet, go to Settings > Bluetooth > Pair/Add new device. Allow your device to scan for a couple of seconds. Confirm one of the available devices is FSRB6A. Perform this step while isolated from other ReadiWatch devices to prevent accidental detection of other functional ReadiWatch devices.

Configure

Ensure the following is complete or enabled:

  • You have a strong and stable Internet connection using Wi-Fi or mobile/cellular data.

  • Bluetooth on your phone or tablet is enabled.

  • Location services are enabled.

    • On your phone or tablet, go to Settings > Location and enable location services.

  • The ReadiOne application has location permissions enabled.

    • On your phone or tablet, go to Settings > Location > Application permissions (or Settings) > Privacy > Permissions > Location.

    • Search for ReadiOne, select Allow only while using the application, or Always allow location services.

  • Airplane mode is disabled on your ReadiWatch.

    • From the home screen swipe left, swipe up, tap on Settings, and set Plane Mode off.

  • Forget the ReadiWatch from the Bluetooth menu on your phone or tablet.

    • On your phone or tablet, go to Settings > Bluetooth > under Connected/Previously Connected Devices tap on the device FSRB6A > tap Remove/Forget this device.

Troubleshooting

  1. Open ReadiOne and sign out.

    1. Presione Settings > SIGN OUT

  2. Power off your phone or tablet, then power it back on.

  3. Power off your ReadiWatch, then power it back on.

    1. Press and hold the syde button, then tap Shut Down. Hold button to turn back on.

  4. Open ReadiOne, sign in, and attempt to pair or sync.

    1. Your phone or tablet will display a Bluetooth pairing request for the ReadiWatch, FSRB6A. Accept this request by tapping on Pair or OK.

  5. Submit a support request through ReadiOne. Go to More > Help > Contact Support. *

If the above steps fail, try the following:

  1. Reset your phone or tablet Bluetooth settings. **

    1. In general, the steps are to go to Settings > System/Advanced > Reset > Reset Network/Bluetooth/Wi-Fi settings. Consult your phone manufacturer for assistance, if needed.

  2. Uninstall the ReadiOne application.

  3. Reconnect to the Internet and install ReadiOne again.

  4. Open ReadiOne, sign in, and attempt to pair or sync.

    1. Your phone or tablet will display a Bluetooth pairing request for the ReadiWatch, FSRB6A. Accept this request by tapping on Pair or OK.

  5. Submit a support request through ReadiOne. Go to More > Help > Contact Support. *

* Submitting a support request through the ReadiOne app will automatically attach a copy of the application’s logs for our team to analyze. Please include your ReadiWatch’s serial number.

** This will reset all Bluetooth connections, Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you have used before.

Additional advice

  • Update your phone or tablet software.

    • Most mobile devices install updates automatically but it is best to confirm you have the latest operating system and install any missing updates. Consult your phone manufacturer for assistance, if needed.

  • Ensure your ReadiWatch is updated with the latest firmware update available.

  • If you are using Wi-Fi, try using mobile/cellular data. If you are using mobile/cellular data, try using Wi-Fi.

  • Confirm other Bluetooth devices work with your phone or tablet. For example, wireless headphones.

  • Retry all the information within this document with another mobile device.

  • If you use more than one phone or tablet to sync, make sure the other device is not nearby. If the device is nearby, turn off Bluetooth on it.

  • Your phone or tablet does not have Battery/Power Saving mode on, which may affect connectivity features. Consult your phone manufacturer for assistance, if needed.

  • The ReadiOne application is not set to be Battery Optimized by your phone or tablet. Consult your phone manufacturer for assistance, if needed.

Questions?

Send us an email: help@fatiguescience.com

Support hours, contact numbers, and knowledge base: https://www.fatiguescience.com/help

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