The Sync app is built and tested to work with the following iPads, running iOS 9.3 or higher:
- iPad Air 2: A1566 and A1567
- iPad Mini 4: A1538 and A1550
- iPad Pro 12.9": A1584 and A1652
- iPad Pro 9.7": A1673, A1674, and A1675
- iPad (5th generation): A1822 and A1823
Here's how you check your iPad's model number and iOS version
Find your iOS version
Tap Settings, General, then About. Look for the word "Version". That's where your iOS version will be displayed.
Find your model number
Tap Settings, General, then scroll down to tap Regulatory. You'll find the model number at the top of the page.